Terms of Service

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Company Information and Acceptance

By accessing our website, engaging our services, or purchasing our digital products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

2.1 Performance Marketing Services

Ostblock Media s.r.o. provides performance marketing services including:

• Pay-Per-Click (PPC) Management: Google Ads, Bing Ads campaign creation, optimization, and management
• Social Media Advertising: Facebook, Instagram, LinkedIn, TikTok advertising campaigns
• Performance Analytics: Campaign tracking, reporting, and optimization services
• Strategic Consulting: Marketing strategy development and performance analysis

2.2 Digital Products

We offer educational digital products including:

• Online Courses: Currently featuring "Mastering ChatGPT Course" ($29)
• Educational Materials: Digital guides, templates, and resources
• Future Products: Additional courses and digital resources as they become available

2.3 Service Delivery

• Performance marketing services delivered remotely to clients primarily in the United States
• Digital products delivered through systeme.io platform with immediate access upon payment
• All services provided in English language
• Business hours: Monday-Friday, 9 AM - 6 PM Central European Time

3. Client Responsibilities and Obligations

3.1 Information Accuracy

• Provide accurate and complete business information
• Ensure all provided materials comply with advertising platform policies
• Maintain current contact information and billing details
• Respond promptly to requests for information or approvals

3.2 Compliance Requirements

• Ensure your business and products comply with all applicable laws
• Maintain necessary licenses and permits for your business operations
• Comply with advertising platform terms of service (Google, Facebook, etc.)
• Provide accurate and truthful advertising claims

3.3 Account Access and Security

• Provide necessary access to advertising accounts and analytics
• Maintain security of login credentials and notify us of any breaches
• Approve campaigns and budgets in a timely manner
• Monitor your business email for important communications

4. Payment Terms and Billing

4.1 Service Fees

• Setup Fees: One-time charges for account setup and initial campaign creation
• Management Fees: Monthly charges for ongoing campaign management and optimization
• Ad Spend: Advertising budget paid directly to platforms (Google, Facebook, etc.)
• Additional Services: Consulting, special projects, or custom work as agreed

4.2 Digital Product Pricing

• All digital product prices displayed in USD
• Current pricing: Mastering ChatGPT Course - $29
• Prices subject to change with reasonable notice
• No recurring charges for one-time digital products

4.3 Payment Processing

• Payments processed through secure third-party processors (Stripe, PayPal, systeme.io)
• Credit card, debit card, and other payment methods accepted as available
• Payment due upon invoice receipt unless other terms agreed in writing
• Late payment may result in service suspension and additional fees

4.4 Billing Disputes

• Contact us within 30 days of billing date for any disputes
• Provide detailed explanation of disputed charges
• Continue payment of undisputed amounts while dispute is resolved
• Resolution attempts made within 10 business days of dispute notification

5. Intellectual Property Rights

5.1 Our Intellectual Property

• All content, methodologies, and processes developed by Ostblock Media remain our property
• Client granted limited license to use materials provided for their business purposes only
• No right to reproduce, distribute, or create derivative works without written permission
• Digital course content protected by copyright and may not be shared or redistributed

5.2 Client Intellectual Property

• Clients retain ownership of their business name, logos, and proprietary content
• Client grants us license to use their materials for providing agreed services
• We may use client results and case studies for marketing purposes (with permission)
• Confidential client information kept secure and not disclosed to third parties

5.3 Third-Party Content

• Clients responsible for ensuring they have rights to all provided content
• Clients indemnify us against intellectual property claims related to their content
• We reserve right to refuse service if intellectual property violations suspected

6. Service Level Agreements and Performance

6.1 Performance Standards

• Response Time: Initial response to inquiries within 24 hours during business days
• Campaign Monitoring: Daily monitoring of active advertising campaigns
• Reporting: Monthly performance reports provided within 5 business days of month end
• Optimization: Continuous campaign optimization based on performance data

6.2 Service Limitations

• Performance results depend on market conditions, competition, and client factors
• No guarantees of specific results, rankings, or conversion rates
• Platform policy changes may affect campaign performance and availability
• Force majeure events may impact service delivery

6.3 Service Modifications

• We reserve right to modify services with reasonable notice
• Major changes discussed with clients before implementation
• Service improvements implemented to benefit client outcomes
• Discontinued services replaced with comparable alternatives when possible

7. Data Protection and Confidentiality

7.1 Confidential Information

• All client business information treated as confidential
• Non-disclosure of client strategies, performance data, or proprietary information
• Confidentiality obligations survive termination of services
• Exceptions only for legal requirements or with explicit client consent

7.2 Data Security

• Implementation of appropriate technical and organizational security measures
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Incident response procedures for any security breaches

7.3 Data Processing

• Processing of personal data in accordance with our Privacy Policy
• Compliance with GDPR, CCPA, and other applicable data protection laws
• Data Processing Agreements available for enterprise clients
• Rights to data portability and deletion upon request

8. Termination and Cancellation

8.1 Service Termination by Client

• Notice Period: 30 days written notice required for service cancellation
• Final Month: Services continue through the end of the notice period
• Final Reporting: Comprehensive final report provided within 10 business days
• Account Transfer: Assistance with transferring campaigns back to client control

8.2 Service Termination by Ostblock Media

• Immediate termination for non-payment after 15 days notice
• Termination for breach of terms after opportunity to cure (10 days notice)
• Termination for illegal activities or platform policy violations
• 30 days notice for termination without cause

8.3 Post-Termination

• Final invoicing within 15 days of termination
• Return of client materials and data within 30 days
• Continued confidentiality obligations
• No refunds for services already performed unless specified otherwise

9. Limitation of Liability and Warranties

9.1 Warranty Disclaimer

SERVICES PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

• Maximum Liability: Our total liability limited to fees paid by client in the 12 months preceding the claim
• Excluded Damages: No liability for indirect, incidental, consequential, or punitive damages
• Business Losses: Not responsible for lost profits, revenue, data, or business opportunities
• Third-Party Claims: Limited liability for claims arising from third-party platforms or services

9.3 Force Majeure

Not liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters, pandemics, or government actions
• Internet outages, platform downtime, or technical failures
• Changes in advertising platform policies or availability
• Labor disputes, supply chain disruptions, or other unforeseen events

9.4 Indemnification

Client agrees to indemnify and hold us harmless from claims arising from:

• Client's violation of these terms or applicable laws
• Intellectual property infringement by client's content or materials
• False or misleading advertising claims made by client
• Client's products, services, or business practices

10. Dispute Resolution and Governing Law

10.1 Governing Law

• These terms governed by the laws of Slovakia
• Disputes subject to jurisdiction of Slovak courts
• Conflicts of law principles do not apply
• EU consumer protection laws apply where applicable

10.2 Dispute Resolution Process

• Direct Negotiation: Good faith attempt to resolve disputes through direct communication (30 days)
• Mediation: If negotiation fails, disputes submitted to mediation before litigation
• Arbitration: For disputes over €10,000, binding arbitration may be required
• Small Claims: Small claims court available for qualifying disputes

10.3 Class Action Waiver

All disputes must be brought individually. No class actions, collective actions, or representative proceedings permitted.

11. Compliance and Regulatory Matters

11.1 Advertising Compliance

• All campaigns must comply with platform advertising policies
• Client responsible for ensuring product/service compliance with regulations
• Healthcare, financial, and other regulated industries subject to additional requirements
• Regular policy updates communicated and implemented as needed

11.2 Tax Obligations

• All prices exclude applicable taxes unless specifically stated
• Client responsible for any import duties or local taxes
• VAT applied according to EU regulations where applicable
• Tax invoices provided as required by law

11.3 Anti-Money Laundering

• We reserve right to verify client identity and business legitimacy
• Suspicious transactions may be reported to authorities
• Large payments may require additional verification
• Compliance with international sanctions and watchlists

12. Digital Products Specific Terms

12.1 Course Access and Delivery

• Immediate Access: Digital products available immediately upon payment confirmation
• Platform: Courses delivered through systeme.io platform
• Account Creation: Customer account required for access
• Technical Requirements: Internet connection and compatible device required

12.2 Usage Rights and Restrictions

• Personal Use: Content licensed for personal educational use only
• No Sharing: Prohibited to share, distribute, or resell course content
• No Derivative Works: Cannot modify or create derivative works
• Account Security: Customer responsible for account security and access

12.3 Content Updates and Support

• Course content may be updated periodically at our discretion
• Access to updated content included at no additional charge
• Technical support available for access issues
• No ongoing tutoring or personal coaching included unless specified

13. Marketing and Communications

13.1 Marketing Communications

• Clients may receive emails about services, updates, and related offerings
• Opt-out available at any time through unsubscribe links
• Separate consent required for marketing communications
• Business communications (invoices, service updates) continue regardless of marketing preferences

13.2 Testimonials and Case Studies

• We may request permission to use client results in marketing materials
• Client approval required before publishing specific results or testimonials
• Anonymous case studies may be created with identifying information removed
• Clients may request removal of testimonials at any time

14. Accessibility and Non-Discrimination

14.1 Service Accessibility

• Services provided without discrimination based on protected characteristics
• Reasonable accommodations made for accessibility needs
• Website designed to meet accessibility standards where feasible
• Alternative formats available upon request

14.2 Geographic and Language Limitations

• Services primarily designed for US market businesses
• English language proficiency required for effective service delivery
• Time zone differences considered in service scheduling
• Cultural and market differences addressed in strategy development

15. Technology and Platform Dependencies

15.1 Third-Party Platforms

• Services depend on availability of advertising platforms (Google, Facebook, etc.)
• Platform policy changes may affect service delivery
• Account suspensions or restrictions handled according to platform procedures
• Alternative platforms suggested when primary platforms unavailable

15.2 Technical Requirements

• Clients must provide necessary technical access and information
• Compatible systems and software required for optimal service delivery
• Regular software updates and security patches recommended
• Technical support provided within scope of our services

16. Amendments and Updates

16.1 Terms Updates

• These terms may be updated periodically to reflect changes in services or legal requirements
• Material changes communicated via email to active clients
• Continued use of services constitutes acceptance of updated terms
• Clients may terminate services if they disagree with material changes

16.2 Service Modifications

• Service offerings may be modified, enhanced, or discontinued
• Reasonable notice provided for significant service changes
• Alternative services offered when possible for discontinued features
• Pricing adjustments may accompany service modifications

17. Severability and Enforcement

17.1 Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.

17.2 Waiver

Failure to enforce any provision does not constitute a waiver of our right to enforce it later. All waivers must be in writing and signed by authorized representatives.

17.3 Assignment

We may assign these terms in connection with a merger, acquisition, or sale of business. Clients may not assign their rights without our written consent.

18. Contact Information and Legal Notices

18.1 Service Contact

18.2 Legal Notices

All legal notices must be sent in writing to:

18.3 Business Registration Details

19. Effective Date and Acknowledgment

These Terms of Service are effective as of January 1, 2025. By using our services or purchasing our digital products, you acknowledge that you have read, understood, and agree to be bound by these terms.

Last Updated: January 1, 2025
Version: 1.0
Next Review Date: July 1, 2025

Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Company Information

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, marketing budget, business goals
• Communication Data: Messages sent through email, phone calls, or other communication channels
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Account Information: Login credentials for digital product access through systeme.io platform

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referring websites, click-through rates
• Cookies and Tracking: Session cookies, analytics cookies, marketing cookies (with your consent)
• Geographic Data: Country, region, and city based on IP address

2.3 Third-Party Information

We may receive information from:

• Payment Processors: Transaction details, payment status, fraud prevention data
• Analytics Services: Website usage statistics, user behavior patterns
• Marketing Platforms: Campaign performance data, lead generation information
• Public Sources: Publicly available business information for B2B outreach

3. How We Use Your Information

3.1 Service Provision

• Deliver performance marketing services (PPC management, social media advertising)
• Provide access to digital products and courses
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Create and manage advertising campaigns on your behalf

3.2 Business Operations

• Communicate about services, updates, and promotional offers
• Analyze service performance and improve our offerings
• Conduct market research and business development
• Maintain accurate business records and reporting
• Protect against fraud and unauthorized access

3.3 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and other agreements
• Respond to legal requests and prevent illegal activities
• Maintain records for tax and accounting purposes

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our service agreements and deliver digital products
• Legitimate Interest: To operate our business, improve services, and communicate with clients
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with trusted third parties who assist in our operations:

• Payment Processors: Stripe, PayPal, and other secure payment platforms
• Digital Product Platform: systeme.io for course delivery and access
• Advertising Platforms: Google Ads, Facebook Ads, LinkedIn Ads for campaign management
• Analytics Services: Google Analytics, Facebook Pixel for website and campaign analysis
• Communication Tools: Email service providers, CRM systems, customer support platforms
• Cloud Services: Hosting providers, data storage, and backup services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data in transit and at rest is encrypted using industry standards
• Access Controls: Strict authentication and authorization procedures
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff education on data protection and security practices
• Secure Infrastructure: Protected servers and network security measures
• Incident Response: Procedures for detecting and responding to security breaches

7. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

• Active Clients: Throughout the service relationship and up to 7 years after termination
• Digital Product Customers: Account access indefinitely unless deletion is requested
• Marketing Communications: Until you unsubscribe or opt out
• Website Analytics: Up to 26 months for Google Analytics data
• Financial Records: 7 years for tax and accounting purposes
• Legal Requirements: As required by applicable laws and regulations

8. Your Rights and Choices

8.1 GDPR Rights (EU Residents)

• Access: Request a copy of your personal data we hold
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Opt out of consent-based processing

8.2 CCPA Rights (California Residents)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of personal information
• Opt-Out: Refuse the sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

8.3 Marketing Communications

• Unsubscribe from email marketing using the link in any email
• Opt out of SMS marketing by replying "STOP"
• Adjust cookie preferences through browser settings
• Contact us directly to update communication preferences

9. International Data Transfers

As we serve clients primarily in the United States while operating from Slovakia:

• Data may be transferred between the EU and US for service delivery
• We use appropriate safeguards such as Standard Contractual Clauses
• Third-party services may process data in various countries with adequate protection
• We ensure all transfers comply with applicable data protection laws

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Enable targeted advertising and campaign tracking
• Preference Cookies: Remember your settings and choices

10.2 Managing Cookies

You can control cookies through your browser settings, though this may affect website functionality. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for future cookies.

11. Third-Party Services

Our website and services integrate with various third-party platforms:

• Google Services: Analytics, Ads, Tag Manager - governed by Google's Privacy Policy
• Facebook Services: Pixel, Ads - governed by Facebook's Data Policy
• systeme.io: Course delivery platform - governed by their Privacy Policy
• Payment Processors: Subject to their respective privacy policies and PCI compliance

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• We may notify you by email for material changes
• Continued use of our services constitutes acceptance of the updated policy

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

15. Supervisory Authority

If you are in the EU and have concerns about our data processing, you have the right to lodge a complaint with your local data protection authority or the Slovak Data Protection Authority.

Terms of Service

Last updated: January 2025

Service Agreement

By engaging our performance marketing services, you agree to these terms and conditions. Our services include PPC management and social media advertising for businesses in the United States.

Digital Products

Digital products, including our courses, are delivered through third-party platforms (systeme.io). Access is provided immediately upon successful payment verification.

Payment Terms

• Agency services: Payment terms as specified in individual service agreements
• Digital products: Payment processed through secure payment processors
• All prices listed in USD

Limitation of Liability

Our liability is limited to the amount paid for our services. We are not responsible for business losses or indirect damages.

Contact Information

Refund & Cancellation Policy

Last updated: January 2025

Digital Products - No Refund Policy

All sales of digital products, including our courses and educational materials, are final. We do not offer refunds for digital products due to their instant delivery nature and to prevent unauthorized distribution.

Digital Product Policy Details:

• No refunds once access is granted
• Products are delivered through systeme.io platform
• Access is immediate upon payment confirmation
• Course price: $29 (Mastering ChatGPT Course)

Agency Services

For our performance marketing services:

• Service agreements can be cancelled with 30 days written notice
• Refunds for unused prepaid services evaluated case-by-case
• Campaign setup fees are non-refundable
• Ad spend is non-refundable (paid directly to platforms)

Dispute Resolution

If you have concerns about charges:

• Contact us immediately at info@ostblockmedia.com
• We will investigate and respond within 48 hours
• Most billing issues can be resolved through direct communication

Chargeback Policy

Chargebacks initiated without prior contact may result in:

• Immediate suspension of services
• Revocation of digital product access
• Legal action to recover costs and damages

Contact for Disputes

Legal & Geographic Restrictions

Last updated: January 2025

Geographic Scope

Our services and digital products are primarily designed for and marketed to:

• Primary Market: United States
• Service Delivery: Remote services delivered globally
• Digital Products: Available worldwide with some exceptions

Service Restrictions

Performance marketing services are optimized for:

• US-based businesses and campaigns
• English-language campaigns
• Platforms available in the US market
• Compliance with US advertising regulations

Digital Product Access

Our digital products may not be available in:

• Countries with trade sanctions
• Regions where systeme.io platform is restricted
• Jurisdictions where content may violate local laws

Age Restrictions

• Must be 18+ to purchase services or products
• Business services require legal capacity to enter contracts
• Parental consent required for users under 18

Compliance Requirements

Customers are responsible for:

• Compliance with local laws and regulations
• Import duties or taxes (if applicable)
• Platform-specific advertising policies
• Data protection requirements in their jurisdiction

Business Registration